Setting Up Meal Courses

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🍽️ Setting Up Meal Courses

Course-based ordering is what separates a fine-dining experience from a fast-food rush. Instead of every dish hitting the kitchen at once, the server sends courses in sequence — appetizers first, then entrées, then dessert. Customers eat at the right pace, kitchen stays organized, and the meal feels like a real dining experience.

💡 In Simple Terms

Without courses: Salad arrives with the steak. Customer rushes. Kitchen overwhelmed.
With courses: Salad first → eat → entrée arrives → dessert at the end. Smooth, paced, professional.


🎯 Why Meal Courses Matter

Without Courses With Courses
😩 All dishes arrive at once 😊 Dishes arrive in proper sequence
🥶 Steak goes cold while customer eats salad 🔥 Steak hits the table hot, just when needed
😵 Kitchen overwhelmed (everything at once) 😌 Kitchen paced — appetizers, then entrées
⏱️ Customer rushed, not enjoying 🍷 Customer enjoys the pace, orders more wine
📉 Lower table turnover quality 📈 Higher avg ticket (drinks, dessert)
😞 Looks unprofessional ⭐ Feels like a real dining experience

🍴 Example Course Structures

📌 Classic American Restaurant (4 Courses)

# Course Examples
1️⃣ 🥗 Appetizers Caesar Salad, Soup, Wings
2️⃣ 🥩 Entrées Steak, Pasta, Burger, Fish
3️⃣ 🍰 Desserts Cheesecake, Ice Cream, Brownie
4️⃣ Drinks/After-meal Coffee, Tea, Liqueur

📌 Fine-Dining French (5 Courses)

# Course Examples
1️⃣ 🥖 Amuse-bouche Tiny pre-meal bite from chef
2️⃣ 🥗 Hors d’œuvre / Entrée Foie gras, escargot, salad
3️⃣ 🍲 Soup / Fish course Bisque, sole meunière
4️⃣ 🥩 Plat principal Beef Bourguignon, Duck
5️⃣ 🧀 Cheese / Dessert Cheese plate, crème brûlée

📌 Italian Restaurant (3 Courses)

# Course Examples
1️⃣ 🫒 Antipasti Bruschetta, charcuterie, caprese
2️⃣ 🍝 Primi / Secondi Pasta, risotto, osso buco
3️⃣ 🍰 Dolce Tiramisu, gelato, cannoli

📌 Steakhouse (3 Courses)

# Course Examples
1️⃣ 🦐 Starters Shrimp Cocktail, Wedge Salad
2️⃣ 🥩 Mains + Sides Ribeye, Filet, Mac & Cheese, Asparagus
3️⃣ 🍨 Desserts Crème Brûlée, Chocolate Cake

💪 How Course Setup Helps Your Restaurant

Benefit Why It Matters
⏱️ Better timing Each course arrives at the right moment
🔥 Hot food stays hot Entrées don’t sit waiting while appetizers are eaten
🍳 Kitchen organized Chef cooks appetizers first, mains second — no chaos
💸 Higher avg check More time at table = more drinks, desserts ordered
Better reviews “Great pacing” appears in 5-star reviews
😊 Server confidence Professional flow, no rushed deliveries
📋 Train new staff faster System enforces the pacing — server just follows

1️⃣ Step 1: Create Your Courses

Path: Back-Office → Explorers → Course → Set Up Courses

Meal course overview

Meal Course Overview

Creating courses

Add as many courses as your style of dining requires. Common setups:

  • 3-course (Appetizer, Main, Dessert)
  • 4-course (+ Drinks)
  • 5-course or more (Fine dining)

2️⃣ Step 2: Enable in Your Order Type

Path: Back-Office → Order Type → (Edit Dine-In) → Enable Course-Based Order → Save → Restart POS

Enable course-based order in Order Type
💡 Where to Enable

Usually only on Dine-In order types. Take Out, Delivery, and Drive-Thru don’t need course pacing.


3️⃣ Step 3: Assign Items to Courses

Path: Back-Office → Explorers → (Select Item) → Edit → Select Course

Assign course to menu item

📌 Example Assignment

Menu Item Assigned Course
Caesar Salad 🥗 Appetizer
Tomato Soup 🥗 Appetizer
Ribeye Steak 🥩 Entrée
Pasta Carbonara 🥩 Entrée
Chocolate Cake 🍰 Dessert
Espresso ☕ Drinks

4️⃣ Step 4: Take a Course-Based Order

When the server takes the order, all menu items go onto the ticket. They’re automatically grouped by course.

Organize items by course
💡 Drag & Drop Reassignment

Forgot to assign a course to an item? In the order screen, click Organize Course → drag and drop items between courses on the fly.


5️⃣ Step 5: Send Courses Sequentially to Kitchen

This is the magic step. Instead of sending the entire ticket at once, server sends one course at a time.

The Flow

Step Action Visual Indicator
1 Server presses Send for Appetizers Appetizer items turn 🟡 deep yellow
2 Other courses stay in queue Other items remain 🟨 light yellow
3 Customer eats appetizers ⏳ Server waits
4 Server presses Send for Entrées Entrée items turn 🟡 deep yellow
5 Customer eats entrée ⏳ Server waits
6 Server presses Send for Dessert Dessert items turn 🟡 deep yellow
Sending first course to kitchen

Sending the first course (Appetizers) to the kitchen

Sending remaining courses

Sending the remaining courses to the kitchen


🎬 Full Walkthrough: A Romantic Dinner at “La Maison”

Couple celebrating anniversary. They order:

  • 🥗 Caesar Salad + Tomato Bisque (appetizers)
  • 🥩 Ribeye Steak + Pasta Carbonara (entrées)
  • 🍰 Chocolate Mousse + Crème Brûlée (desserts)
  • ☕ 2 Espressos (after-meal)
Time Action
7:00 PM Order taken — full ticket entered. Server sends Appetizers only
7:08 PM 🥗 Salad + 🍲 Soup arrive at table — couple enjoys
7:25 PM Server sees plates clear. Sends Entrées to kitchen
7:38 PM 🥩 Steak + 🍝 Pasta delivered hot, fresh, perfect
8:05 PM Couple finished. Server sends Desserts
8:14 PM 🍰 Mousse + 🍮 Crème Brûlée served
8:25 PM Server sends Drinks — 2 Espressos arrive
8:35 PM Bill paid. Customer leaves 5-star review: “Pacing was perfect!”
🎯 The Result

The customer got a 1.5-hour dining experience instead of “everything dumped at once”. They ordered a $50 bottle of wine because they had time to enjoy. They left a 25% tip. They posted on Instagram.


⭐ Best Practices

Tip Why
Match courses to your cuisine style 3 for casual, 5+ for fine dining
Always assign every menu item to a course Unassigned items ride along with whichever course is sent first
Train servers to watch the table Send next course when 80% of plates are clear
Use Drinks course for after-meal coffee Most upselling happens at the end
Only enable on Dine-In Take-out / Delivery don’t need pacing
Combine with Seat-Based Order Track who ordered what + when each course goes

📚 Related Guides

🔗 Continue Learning
→ Seat-Based Order → Order Type Setup → Kitchen Printer

📞 Need More Help?

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