The following flow diagram explains the differences between Open, Paid, Closed tickets.
Open ticket
The ticket is available to edit and has not received full payment.
Paid ticket
This means the ticket has received full payment but the customer may have not received service. For example, if customers ordered over the phone for home delivery and waiting for home delivery.
Closed ticket
This means the ticket has received full payment and has received the service. The ticket can be closed automatically or manually. In the Case of one-shot payment like Taking out or Retail, full payment receive will automatically close the ticket.
Paid ticket edit
Paid tickets are not editable in Floreant POS. However ORO POS allows editing on a paid tickets.